Hi All
I was just wondering what your recent experiences have been communicating with Lamberts?
I sent a my first package of about 100 stones to Lamberts last month to be cut. I sent the parcel registered post with tracking / signature on delivery. According to AusPost it was delivered 19 June. I sent Lamberts an email that day and asked them to confirm they have received my order. I got a response that said they would check. They never responded to confirm. I have sent them 3 further follow-up emails which have all gone unanswered. I have not received confirmation they have my order and no invoice.
I am going to call them in the next couple of days.
I have heard that orders are presently taking a couple of months to process. Is it normal for the company to not respond? How long are people waiting at the moment for Lamberts to sort their orders? Any advice would be greatly appreciated.
Cheers
I was just wondering what your recent experiences have been communicating with Lamberts?
I sent a my first package of about 100 stones to Lamberts last month to be cut. I sent the parcel registered post with tracking / signature on delivery. According to AusPost it was delivered 19 June. I sent Lamberts an email that day and asked them to confirm they have received my order. I got a response that said they would check. They never responded to confirm. I have sent them 3 further follow-up emails which have all gone unanswered. I have not received confirmation they have my order and no invoice.
I am going to call them in the next couple of days.
I have heard that orders are presently taking a couple of months to process. Is it normal for the company to not respond? How long are people waiting at the moment for Lamberts to sort their orders? Any advice would be greatly appreciated.
Cheers