- Oct 20, 2014
- Reaction score
- Perth, WA
Australian consumer law does not permit time limitations on a manufacturer's liability to repair or replace faulty goods. Minelab (in this case), cannot hide from their responsibilities under the law, regardless of what their warranty policy states.As for reliability - well I have only met 1 person that hasn't had an issue with the GPX6000 mainly the 11 inch coil fails but other have had complete machine replacements & some don't even work out of the box!
I think Minelab are being let off the warranty hook as other manufacturers introduce their coils (l'm waiting patiently for the Nugget Finder 12x7) as the Minelab coils can't fail under warranty if they're not being used, they should be paying Coiltek & Nugget Finder for their expertise in an area that Minelab are obviously so lacking.
Main issue for GPX6000 owners (me included) is after 3 years the warranty runs out & as there's so many complete failures & replacements happening under warranty THINK ABOUT THAT!
Businesses must honour any extra promises they make about product quality or how they will fix problems with their products or services.
Extract from above ACCC webpage: Warranties against defects usually apply for a set amount of time. After the warranty expires, the consumer guarantee of acceptable quality usually still applies. This means that if there’s a problem with a product, the consumer likely still has a right to a repair, refund or replacement, even after the warranty period.