We ended up with NBN fixed wireless as we are out of town, for the first couple of months we asked for a down load of 12 mbs and ended up with around the 4 to 5 most days, so we upped it to 25 mbs and now seem to not have a great deal of trouble, have copied some of our problems from another forum, we were not the only ones.
Post by 2lateagain on Mar 6, 2017 at 11:00am
Few months ago as we were off contract with Australias dearest phone provider and the NBN has just arrived in our area, fixed wireless, decided that we would go NBN as that is the way of the future. Chose a provider in one of the larger towns in Victoria who all spoke in a language I could understand. Signed up for internet plus phone. Received the modem very quickly and the aerial was fitted, good to go on internet, asked where the phone was and that would be about 2 weeks before connected as the dearest phone provider claimed that our client number that had been correct for paying bills for the past 2 years was not correct and they would have to work off the telephone number.
So it took some 6 weeks to get the phone switched over to NBN. Finally got it, but took another 3 days to get it so we could make calls, then we found we could make one call and then nothing, the phone was dead, but could receive calls. Told to turn it off at the power point so that it could all 'reset'. Just about wore the switch out turning off and on. Finally decided to try an old push button phone and found that that worked all the time. So rang the maker of the cordless phone that we use and was assured by an operator overseas that all their phones were NBN compatible. After much mucking around I found that by plugging in the old phone through a series of adapters it made the cordless phone work all the time. All now working fine.
and a later one
Feb 14, 2018 at 6:30pm
Post by 2lateagain on Feb 14, 2018 at 6:30pm
So one again we are being led up the garden path, it all seems to be someone else's problem. For a couple of months we have been getting a speed of around the 22 to 23 mbs, paying for 25 mbs, but over the last week it has slowed down again, this morning it was just making 10 to 14 mbs, lodged another complaint, second in 3 days trying to get someone to look at the problem, finally got an e-mail from AAPT to say that they want more tests done by me over the next 2 days of peak and non peak readings and if that is not done and forwarded in the specified time (2 days) the case is closed. As we will not be here tomorrow it now looks like the case will be closed.
This afernoon we got the following message from our supplier..
Thank you for the speed tests. I can see that the speeds you are receiving vary quite a lot. This is due to the nature of NBN wireless. As there is no physical connection to the house, the signal that you receive can vary due to many different things.
The service plan you are on is up to 25mb/s download and up to 5mb/s upload. Unless you are basically next to a tower, the speeds you are expected to receive will not be at those speeds. The speeds you are receiving should be more than enough to do most things on the internet.
In conclusion, the service we are providing you meet the specifications that they NBN Co set. There is nothing that can be done to increase the speed from our end.
Kind regards,
So we are paying for service that we were never going to get and to boot the phone seems to have to take a day or two off every so often and it not until you want to use the phone that you become aware that it all has to be turned off and reset again which takes about 5 minutes, so if we have an emergency we have to ask it wait and to use a mobile requires a quick walk around the yard to find a service, but I do know that I can get a good signal standing on the roof of the house. I think the future generations are going to be very upset with my generation when they find out that we actually took two steps back with the NBN in country areas.
Very p***ed off
Graham
Our biggest problem is that when the normal phone goes down we have to use the mobile to make calls and they cannot be done from inside the house, excellent reception up on the roof of the house or just wander around the block until you hit a spot like on the wall of the dam, but that does not help when we have to check settings on the modem, there is a lot of yelling back and forth. You will eventually have to go with the NBN, but we still have times when we go to use the phone and nothing, takes about 5 minutes from when it is all turned off until it all back working again for a few more days. The old tins and a length of string probably a good thing to have in reserve for emergencies. :zzz: :zzz: :zzz:
